Privacy Policy

Crossover Health works to protect the integrity of its website and applications. Although Crossover Health uses the most up-to-date encryption technology, please be aware that unauthorized third parties could obtain illegal access to this site.


Collection and Use of Personal Information

Crossover Health will not collect your name, email address or other personal information unless you voluntarily provide it. Crossover Health will not sell, trade, rent or share personal information about you or other Website or Application visitors to any unaffiliated third party.

If you use, also known as the Crossover Health member website (the “Website”) or the Crossover Health Portal (the “Application”), Crossover Health may collect, use and store the following personal information:

  • First and Last Name
  • Company email address
  • Date of Birth
  • Password and log-in information
  • Collection and Use of Anonymous Information

If you use the Website or the Application, you consent to the collection and use of information as discussed below. Changes in this policy will be posted on this page so you will always know what information is being collected, how it is being used and under what circumstances it is being disclosed.

Crossover Health collects the following non-personal information about its Website and Application visitors on an aggregated basis

Date and time of visit IP address (numbers that identify your Internet service provider or network) Name of the Internet browser you used to visit the Website or Application Pages visited and files downloaded on this Website or Application Referring website (the last website you visited before coming to this Website or Application) Search keywords used to find this Website or Application Type of computer (PC or Mac) you used to visit this Website or Application This information is used to improve your experience on the Website or Application. Crossover Health may make changes and updates to the Website or Application based on the collection of this information. Website administrators will gather this information and may report on broad user trends, site usage and popular web pages to Crossover Health.


Our website(s) uses cookies to distinguish you from other users of our website. This helps us to provide you with an exceptional experience when you browse our website(s) and also allows us to improve our site. By continuing to use the site, you are agreeing to our use of cookies. 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies: 

  • Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website(s). This helps us to improve the way our website(s) works, for example, by ensuring that users are finding what they are looking for easily
  • Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website(s) and the content displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table

Sessionrack.sessionThe Session cookie is used to maintain your login and other personalization while using the site. This cookie is considered essential for the proper use of the site.
Analytics _ga
NOTE: Only set and used by the Crossover Health corporate website and clinic micro-sites. The Patient Portal does not read/use this cookie. Analytical cookies are used to track your clicks as you browse the corporate website. This provides the Crossover teams with insight into how you use the site, which allows us to improve the site’s usefulness and performance.
identity Providercrossover-portal-#{$client}-identity-providerSome Crossover clients have elected to enable Identity Providers for their employees. This means those client’s employees may use their employer login/credentials to authenticate on Crossover’s Patient Portal. This cookie is used by our software to remember which Identity Provider you authenticate with. It will only be set for patients that choose to use their employer’s identity provider for authentication.
Stripe__stripe_mid, __stripe_sidStripe is a 3rd-party partner that provides highly secure, PCI-DSS compliant payment functions. These cookies are essential for payments within the Patient Portal to succeed. These cookies are used to maintain a link between your account and payment methods, as well as part of the communication between your browser and Stripe’s website during payment processing and “card-on-file” actions.
Notifications (Corp)wpfront-notification-bar-landingpageOn the corporate website only, we use this cookie to keep track of notifications displayed to visitors, as well as notifications that have been dismissed by the visitor.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note, if you use your browser settings to block all cookies (including essential cookies) you will not be able to access all or parts of our website(s).

Safe Harbor

Crossover adheres to the principles set forth in the US-EU and US-Swiss Safe Harbor Frameworks with respect to its services. Information on both Safe Harbors may be found at In compliance with the US-EU and US-Swiss Safe Harbor Principles, Crossover commits to resolve complaints about privacy and our collection or use of personal information. Citizens of the European Union or Switzerland with inquiries or complaints about privacy should contact Crossover at In the event of a dispute relating to data protection which cannot be resolved directly with Crossover, Crossover is committed to cooperating with the EU Data Protection Authorities and has registered with the U.S. Council for International Business to act as an independent recourse mechanism.

Contact Us

Crossover Health welcomes your questions and comments about privacy. Please feel free to send us an email at: