Care when you need it

We are here to provide one-on-one comprehensive COVID-19 primary care and assistance for you and your adult dependents. Sign-up today.

Get Started

Already a Member?

WHAT YOU CAN EXPECT


01

A safe and convenient way to engage directly with a doctor

02

Access to COVID-19 testing when needed

03

Treatment and resources for managing COVID-19 symptoms

04

Care Navigation for urgent care and hospitalization guidance

GETTING CARE WITH CROSSOVER
Dr. Archana Dubey, HP’s Global Medical Director and Physician Lead at Crossover Health explains how Crossover virtual-first care works (06:49). You can simply start a conversation on your phone or computer and we’ll guide you through every step to getting care right away, for as long as you need.

GET CARE

THE BENEFITS OF CROSSOVER


DIRECT AND IMMEDIATE ACCESS
Crossover doctors are on hand 8:00am to 5:00pm local time, 7 days/week. On-call physicians available 24/7 for after-hour urgent needs.
YOUR DEDICATED TEAM
The same integrated, primary care team every time. Unlike basic telehealth services, you have a physician-led care team dedicated to you.
CONVENIENT AND HASSLE-FREE
When you need care, there is no need to find a provider, schedule time on their calendar, spend time in waiting rooms, or fill out paperwork.
IN-PERSON CARE WHEN YOU NEED IT
Crossover’s team of Care Navigators will be your guide to assist with coordinating specialist referrals, labs, testing options and in-person appointments.
SECURE, ONLINE DELIVERY OF CARE
Crossover Health complies with HITRUST and the strictest guidelines to protect personal health information, following standards for privacy, security, and network architecture.

COMMON QUESTIONS


What are the costs for using Crossover?
There are no fees for initiating care and there are no limits on messaging back and forth with your doctor. Some health concerns can be solved this way and will not require an appointment. In the instances where a scheduled video or phone visit is needed, a copay will be charged just as you would pay a copay for an in-person visit. For all in-person referrals or prescriptions, you will be billed according to your medical plan design.
How do I contact the care team for urgent needs?
For any urgent needs outside of 8am-5pm (local time), Crossover’s on-call physician can help answer your questions. To reach the on-call physician, send a message to your provider through the care platform. You will receive instructions and a phone number to call on the confirmation screen after you send a message.
How can I learn more about the Crossover 30-Day COVID Care program?
The COVID Care program was designed to serve Crossover members who have a positive diagnostic test result, are presumed positive due to symptoms, or predicted to be at high risk for serious health outcomes with exposure to virus. To learn more, visit.
Will my employer have access to my health information?
No, your employer will not have access to your health information. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a violation of HIPAA legislation and carries significant legal and financial consequences.