Through our work with some of the world’s most innovative companies, we’ve seen the power of forming integrated teams and their remarkable health outcomes.

PRIMARY CARE
PHYSICIAN

CLINICAL
PSYCHOLOGIST

PHYSICAL
THERAPIST

Registered
Nurse

ONE CONNECTED CARE TEAM FOR YOU AND YOUR FAMILY

Our members aren’t the only ones who love Crossover—our providers love it too. Our care platform focuses on people, not payments, which means they can focus on your good health. Their passion for healing and improving the health of our members, together with a high-performing team, is off the charts.

Why technology matters

Using Crossover’s secure, proprietary technologies, you and your care team can communicate just as effectively as if you were speaking to each other in their office—without the waiting room—whenever and wherever you need their help, thoughts, or guidance.

Why Technology Image

What it means to be a
Crossover member

Start a conversation on your phone or computer and we’ll guide you through every step to getting care right away, and along the way, for as long as you need care.

GET CARE FOR YOU AND YOUR FAMILY WHEN YOU NEED IT

Anytime you or your family members have a health concern, your care team can communicate with you throughout your day. This is on your time, not your doctor’s time, in your living room, not in a waiting room. All of our care team is connected to you and to each other, so we can always pick up the conversation where we left off. Crossover is here to solve a problem, or prevent one, to look at something new, or to keep an eye on anything concerning.

get-care-icon-1

No Scheduling

get-care-icon-2

No Wait Times

get-care-icon-3

No Time Away from Your Job or Family

get-care-icon-4

No Paperwork

SAY “GOODBYE” TO THIS...
SAY “HELLO” TO

Start and stop healthcare

An ongoing relationship

Expensive, surprising, confusing bills

No fees for messaging with a care team

Scheduling of appointments, waiting rooms

Immediate access

Rushed conversations

Meaningful conversations

Referred to other offices / more appointments

Interdisciplinary expertise

Avoidance / Inconvenience

Unlimited care / Convenience

Figure it out for yourself

Care navigation from start to finish

Paper files in a filing cabinet

Full access to digital health history

A random doctor on video

Dedicated clinicians working together

QUALITY CARE, immediate access

By activating your no-cost Crossover membership, you unlock unlimited access
to your dedicated, connected care team.

 

One connected care team
focused on you

Primary Care

for sick care, minor injuries, and for managing chronic conditions like diabetes or high blood pressure

REGISTERED NURSE

to get you to the appropriate care team member based on your needs, and to provide education

Physical Therapy

to treat pain in neck, back, and body, and rehabilitation plans for surgeries or injuries

Prescription orders

we can send a prescription directly to your pharmacy or delivery service

Mental Health

to cope with life’s challenges causing anxiety, stress, depression, grief, substance overuse

Care Navigation

to book other in-network appointments or tests you may need outside of Crossover, manage medical records, tests, and prescription orders

It takes two minutes to activate
your family’s Crossover benefits

FAQS

How does a Crossover membership work?

As a member of Crossover Health, getting care is made simple for you. Your membership means you get the same designated care team every time you need care, with no time away from work or family, and no hassles. Your employer has paid your annual membership fee and there are no additional fees for initiating care or messaging with a provider. Some insurance carriers require a small copay for any scheduled video or phone visits, when needed. Check with your HR/Benefits team if you have any questions regarding copays.

Can I keep seeing my current doctor?

Yes. The choice is yours. You are not required to switch your primary care physician to use Crossover services. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs, or for the times you need quick, convenient attention.

Will my employer have access to my health information?

No, your employer will not have access to your health information. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a violation of HIPAA legislation and carries significant legal and financial consequences.

Will all services be covered by insurance? If not, what will it cost me?

Your Crossover membership is provided and paid for by your employer. There are no fees for or limits to initiate care and to message back and forth with your provider. Most health concerns can be solved this way and do not require the need for an appointment. In those few instances where an appointment is needed, some insurance carriers require a small copay for any scheduled video or phone visits. Check with your HR/Benefits team if you have any questions regarding copays. All outside lab orders and visits to a specialist will be billed according to your insurance plan.

Hours of operation?

You can send a message to your provider anytime, 24/7. The care team responds to messages between 8am-5pm local time, seven days a week.

For urgent care needs outside of 8am-5pm, how do I contact the care team?

If you are experiencing a medical emergency, please call 9-1-1 or visit the closest emergency department. Crossover Health is available for non-emergency healthcare needs.

For non-life threatening urgent needs outside of 8am-5pm (local time), Crossover’s on-call physician can help answer your questions. To reach the on-call physician, send a message to your provider through the care platform. You will receive instructions and a phone number to call on the confirmation screen after you send a message.

How do dependents register for care?

Dependents should provide the employee’s work email address to verify eligibility in step 2 of creating their account.

Dependents will complete all of the other required information such as legal name, date of birth, and preferred contact information.

The verification process takes less than a minute. Once verified, the dependent can log on and begin receiving care.

How do I get answers for questions that are not included here?

If you have a question about creating an account, trouble signing in, getting care, or technical questions, you can visit our Member Support. There are several articles that you can access using the search bar. You can also send a message directly to a Crossover host who will be able to answer your questions.

Are there any technical requirements for using Crossover?

For the most optimal experience, members should use Chrome or Safari from a desktop computer, mobile device, or tablet. Crossover does not currently support Internet Explorer.