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Crossover’s dedicated teams of medical providers can deliver coordinated care at a moment’s notice. Our technology connects you to the team, and the team to each other.
Through our work with some of the world’s most innovative companies, we’ve seen the power of forming integrated teams and their remarkable health outcomes.
Our members aren’t the only ones who love Crossover—our providers love it too. Our care platform focuses on people, not payments, which means they can focus on your good health. Their passion for healing and improving the health of our members, together with a high-performing team, is off the charts.
Using Crossover’s secure, proprietary technologies, you and your care team can communicate just as effectively as if you were speaking to each other in their office—without the waiting room—whenever and wherever you need their help, thoughts, or guidance.
Anytime you or your family members have a health concern, your care team can communicate with you throughout your day. This is on your time, not your doctor’s time, in your living room, not in a waiting room. All of our care team is connected to you and to each other, so we can always pick up the conversation where we left off. Crossover is here to solve a problem, or prevent one, to look at something new, or to keep an eye on anything concerning.
No Wait Times
No Time Away from Your Job or Family
Start and stop healthcare
An ongoing relationship
Expensive, surprising, confusing bills
No fees for messaging with a care team
Scheduling of appointments, waiting rooms
Referred to other offices / more appointments
Avoidance / Inconvenience
Unlimited care / Convenience
Figure it out for yourself
Care navigation from start to finish
Paper files in a filing cabinet
Full access to digital health history
A random doctor on video
Dedicated clinicians working together
By activating your no-cost Crossover membership, you unlock unlimited access
to your dedicated, connected care team.
for sick care, minor injuries, and for managing chronic conditions like diabetes or high blood pressure
to get you to the appropriate care team member based on your needs, and to provide education
to treat pain in neck, back, and body, and rehabilitation plans for surgeries or injuries
we can send a prescription directly to your pharmacy or delivery service
to cope with life’s challenges causing anxiety, stress, depression, grief, substance overuse
to book other in-network appointments or tests you may need outside of Crossover, manage medical records, tests, and prescription orders
As a member of Crossover Health, getting care is made simple for you. Your membership means you get the same designated care team every time you need care, with no time away from work or family, and no hassles. Your employer has paid your annual membership fee and there are no additional fees for initiating care or messaging with a provider. Some insurance carriers require a small copay for any scheduled video or phone visits, when needed. Check with your HR/Benefits team if you have any questions regarding copays.
Yes. The choice is yours. You are not required to switch your primary care physician to use Crossover services. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs, or for the times you need quick, convenient attention.
Your Crossover membership is provided and paid for by your employer. There are no fees for or limits to initiate care and to message back and forth with your provider. Most health concerns can be solved this way and do not require the need for an appointment. In those few instances where an appointment is needed, some insurance carriers require a small copay for any scheduled video or phone visits. Check with your HR/Benefits team if you have any questions regarding copays. All outside lab orders and visits to a specialist will be billed according to your insurance plan.
You can send a message to your provider anytime, 24/7. The care team responds to messages between 8am-5pm local time, seven days a week.
If you are experiencing a medical emergency, please call 9-1-1 or visit the closest emergency department. Crossover Health is available for non-emergency healthcare needs.
For non-life threatening urgent needs outside of 8am-5pm (local time), Crossover’s on-call physician can help answer your questions. To reach the on-call physician, send a message to your provider through the care platform. You will receive instructions and a phone number to call on the confirmation screen after you send a message.
Dependents should provide the employee’s work email address to verify eligibility in step 2 of creating their account.
Dependents will complete all of the other required information such as legal name, date of birth, and preferred contact information.
The verification process takes less than a minute. Once verified, the dependent can log on and begin receiving care.
If you have a question about creating an account, trouble signing in, getting care, or technical questions, you can visit our Member Support. There are several articles that you can access using the search bar. You can also send a message directly to a Crossover host who will be able to answer your questions.
For the most optimal experience, members should use Chrome or Safari from a desktop computer, mobile device, or tablet. Crossover does not currently support Internet Explorer.