How does a Crossover membership work?
As a member of Crossover Health, getting care is made simple for you. Your membership means you get the same designated care team every time you need care, with no time away from work or family, and no hassles. Your employer has paid your annual membership fee and there are no additional fees for initiating care or messaging with a provider. Some insurance carriers require a small copay for any scheduled video or phone visits, when needed. Check with your HR/Benefits team if you have any questions regarding copays.
Can I keep seeing my current doctor?
Yes. The choice is yours. You are not required to switch your primary care physician to use Crossover services. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs, or for the times you need quick, convenient attention.
Will my employer have access to my health information?
Will all services be covered by insurance? If not, what will it cost me?
Your Crossover membership is provided and paid for by your employer. There are no fees for initiating care, and no limits to the amount of messaging with your provider. When an appointment is needed, some insurance carriers require a small copay for any scheduled video or phone visits. Check with your HR/Benefits team if you have any questions regarding copays. All outside lab orders and visits to a specialist will be billed according to your insurance plan.
Hours of operation?
You can send a message to your provider anytime, 24/7. The care team responds to messages between 8am-5pm local time, seven days a week. Our centers are also open 8am-5pm Monday-Friday.
For urgent care needs outside of 8am-5pm, how do I contact the care team?
If you are experiencing a medical emergency, please call 9-1-1 or visit the closest emergency department. Crossover Health is available for non-emergency healthcare needs.
For non-life threatening urgent needs outside of 8am-5pm (local time), Crossover’s on-call physician can help answer your questions. To reach the on-call physician, send a message to your provider through the care platform. You will receive instructions and a phone number to call on the confirmation screen after you send a message.
How do dependents register for care?
Dependents should provide the employee’s work email address to verify eligibility in step 2 of creating their account.
Dependents will complete all of the other required information such as legal name, date of birth, and preferred contact information.
The verification process takes less than a minute. Once verified, the dependent can log on and begin receiving care.
How do I get answers for questions that are not included here?
If you have a question about creating an account, trouble signing in, getting care, or technical questions, you can visit our Member Support
. There are several articles that you can access using the search bar. You can also send a message directly to a Crossover host who will be able to answer your questions.
Are there any technical requirements for using Crossover?
For the most optimal experience, members should use Chrome or Safari from a desktop computer, mobile device, or tablet. Crossover does not currently support Internet Explorer.