The health of our patient members, and timely updates to changes in our services related to COVID-19, is our top priority.

On March 12, an individual at the Crossover @Comcast NBCUniversal health center developed sick symptoms, left the clinic, and has not returned. They were subsequently tested for COVID-19, and on March 19, we learned that their test was positive. Immediately, we closed the location and began a deep clean.

We have identified the patients and staff members who were potentially exposed. We are carefully monitoring each of their symptoms and any center staff who were exposed have begun a 14-day quarantine. All patients who have been exposed have been notified. 

Crossover @Comcast NBCUniversal providers are still available to provide phone advice, respond to portal messages, and provide virtual appointments. To access these services, please login to the portal. Providers are actively checking portal messages and will reply within one business day. If you have not yet activated your Crossover account, and would like to begin receiving care, please register here

All employees may call the health center to receive phone advice: (212) 664-2322. 

Crossover’s nearsite location in Midtown remains open to eligible patient members enrolled in Pay Now/Pay Later for limited in-person visits and virtual care. 

We are continuing to follow public health officials’ recommendations and taking all necessary steps to keep our providers and Comcast NBCUniversal’s employees healthy, and to limit exposure to COVID-19 as much as possible.